This service is essentially a video consultation with one of our Singapore Medical Council fully-registered doctor in real-time. At commencement, the doctor will verify your identity via your name and NRIC/Birth certificate/FIN/Passport number provided at registration. The doctor will not be able to proceed further if verification fails and the consultation will be cancelled without charge.

Your doctor will then evaluate your presenting symptoms and assess whether it is safe and appropriate to proceed with a video consultation. Again, if a face-to-face consultation is required, the doctor will advise accordingly and the tele-consultation will be cancelled without charge.