TeleDOC FAQ2020-04-20T12:23:30+08:00

TeleDOC FAQ

How does it work?2020-04-02T11:46:21+08:00

This service is essentially a video consultation with one of our Singapore Medical Council fully-registered doctor in real-time. At commencement, the doctor will verify your identity via your name and NRIC/Birth certificate/FIN/Passport number provided at registration. The doctor will not be able to proceed further if verification fails and the consultation will be cancelled without charge.

Your doctor will then evaluate your presenting symptoms and assess whether it is safe and appropriate to proceed with a video consultation. Again, if a face-to-face consultation is required, the doctor will advise accordingly and the tele-consultation will be cancelled without charge.

What conditions are suitable for TeleDOC?2020-04-02T11:46:21+08:00

List of conditions suitable for teleconsultation (non-exhaustive):

  • Sore throat, cough, runny nose, flu, fever
  • Headache and migraine
  • Diarrhoea, vomiting or constipation
  • Skin rash, cold sores
  • Acne
  • Urinary tract infections
  • Menstrual issues
  • Gastric pain
  • Conjunctivitis with no visual disturbances
  • Muscle ache, heel pain
  • Gout
What conditions are not suitable for TeleDOC?2020-04-02T11:46:21+08:00

MM TeleDOC is designed to manage non-emergency medical issues.

List of conditions NOT suitable for teleconsultation (non-exhaustive):

  • Emergency conditions such as chest pain, deep/bleeding wounds, severe shortness of breath, seizures, severe pain, sudden onset weakness, numbness or slurred speech, suspected fractures
  • Non-minor conditions
  • Dizziness or loss of balance
  • Asthma
  • Abdominal pain with fever
  • Fever longer than 3 days duration
  • Any injuries
  • First diagnosis of chronic disease such as high blood pressure, diabetes, high cholesterol

*TeleDOC is not offered to individuals below the age of 21 years of age.

What if the doctors determine that TeleDOC is not suitable?2020-04-02T11:46:21+08:00

Your doctor will then evaluate your presenting symptoms and assess whether it is safe and appropriate to proceed with a video consultation. Again, if a face-to-face consultation is required, the doctor will advise accordingly and the tele-consultation will be cancelled without charge.

The doctor will also advise on the appropriate follow up actions necessary, which may include:

  • Going to the clinic for consultation. Please click here to use the “Qapp” function to request for a Q number to see our doctors at the clinic.
  • Going to the accident and emergency department
  • Calling for an ambulance (dial 995)
What do I need to prepare before TeleDOC?2020-04-02T11:46:21+08:00

To derive the best outcome, we would suggest having the following equipment to obtain some vital statistics prior to the consultation:

Thermometer – record your current temperature
Blood pressure machine – record your blood pressure
Weighing scale – record your body weight
Torchlight – to better illuminate the throat or other areas of concern
Glucometer – record your random blood glucose level (for diabetics)

Where possible, photographs of conditions such as skin rash, infection or open wounds should be uploaded before consultation. Likewise, laboratory results, health screening reports and recent medical reports should be uploaded using the “upload image” button.

Do I download an app for TeleDOC?2020-04-02T11:46:21+08:00

There is no need to download another app for TeleDOC.

What if no doctors are available for TeleDOC?2020-04-20T12:24:44+08:00

As our doctors may be engaged in consultation, there may be occasions where there are no available doctors for teleconsultation. You can either convert to make an appointment for teleconsult or proceed to one of our clinics for a face-to-face consultation instead.

Our list of clinics and their operational hours are listed here.

How do I obtain medication and/ or MC after TeleDOC?2020-05-12T14:21:16+08:00

Medication will be delivered in a one use sealed bag to your address. Delivery fee is waived. Surcharge of $10 applies to delivery for Sentosa & Tuas area.

You can also opt to collect your medication at our clinics. Please indicate this to our doctor during consult.

Medical certificates, referrals, invoices will be sent to your electronically.

What are the charges for TeleDOC?2020-05-12T14:21:58+08:00

If you are using our services as your Corporate Panel clinic, you would pay the same amount as you would at our clinic physically. No additional charges apply.

If you are a private pay patient, the consultation cost is $21.40. Medication will be charged separately. No delivery fee will be charged for medication. Surcharge of $10 applies to delivery for Sentosa & Tuas area.

What are the modes of payment?2020-04-04T12:23:11+08:00

You may pay through our unique link sent to you, or via PayNow, Paylah! and Paypal to Minmed Group Pte Ltd (UEN: 201432854H).

Please note that delivery of medications and documents will be made after payment has been received.

What are the delivery charges?2020-05-12T14:22:36+08:00

Delivery is free. No delivery charge applies.

*Surcharge of $10 applies to delivery for Sentosa & Tuas area.

What is TeleDOC?2020-04-02T11:46:21+08:00

TeleDOC is the digital arm that complements the healthcare services offered by our chain of 8 clinics.

The scope of services include:

  1. General medical consultation
  2. Chronic medication replenishment
  3. Laboratory and health screening results review
  4. Travel medication advice
  5. Specialist referrals
Who can use TeleDOC?2020-04-07T12:42:42+08:00

TeleDOC is easy to use, with no installation of app required. It is suitable for diagnosis and treatment of non-urgent medical issues, chronic disease follow up, and review of laboratory results.

Patients below the age of 21 must be accompanied by an adult (parent or guardian) throughout the consultation.