| Registration Process | Very Poor | Poor | Average | Good | Excellent |
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| Waiting Time | Very Poor | Poor | Average | Good | Excellent |
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| Blood Taking Process | Very Poor | Poor | Average | Good | Excellent |
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| Staff Service | Very Poor | Poor | Average | Good | Excellent |
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| Overall Flow and Organisation | Very Poor | Poor | Average | Good | Excellent |
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| Use of Minmed Connect App | Very Poor | Poor | Average | Good | Excellent |