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Teleconsult Doctor2020-08-12T10:11:00+08:00

Teleconsult Doctor

Teleconsult Doctor is an online doctor consultation service. Available 9am-9pm daily.

Teleconsult Doctor brings the ease of consulting a SG-registered doctor to where you are.

Stay Home. Skip the Queue . No app downloads required.

Videocall doctors on mobile phone
HOW DOES IT WORK?
TELECONSULT OUR DOCTOR NOW

WHAT CONDITIONS ARE SUITABLE FOR TELECONSULT?

The following conditions are not suitable for Teleconsult videocall: chest pain, shortness of breath, severe abdominal pain, fever more than 3 days, stroke-like symptoms (sudden numbness/weakness, drooping face), trauma with open wound

Teleconsult Doctor FAQ

Who can use the Minmed Connect app for Teleconsult? Are there age limits?2020-08-03T15:57:58+08:00

Anyone can use the Minmed Connect app for Teleconsultation. Consultation for those under 18 years of age should preferably be accompanied by an adult. It is often difficult for a full and clear assessment to be done for children under the age of 2 years, and so a face to face consult at the clinic is more appropriate.

Teleconsultation for seniors are conducted with a high margin of safety. It is best that an accompanying member of the family should be in attendance to assist in video clarity and communication. Assessment of the elderly may be more difficult given comorbidities and it may be more appropriate for face to face consults of the elderly to occur at the clinic.

How can I get a teleconsult for my child/ elderly parent?2020-08-03T13:51:54+08:00

Yes, you can get a teleconsult for a dependant in your family. During the profile set up, you may add a dependant (child/ senior) by furnishing his/her details as well as photo identity images.

You may also add them under the account section under Family Group Info.

How long is the waiting time?2020-08-03T13:52:36+08:00

The waiting time is dependent on the existing number of patients in the queue as well as the number of providers available. Our average waiting time is around 5-15 minutes.

Should you experience a long waiting time due to overwhelming demand, please consider booking an appointment for Teleconsult on the app.

Can I use the service when I am outside of Singapore?2020-08-03T15:58:47+08:00

The Minmed Connect app service is available whenever there is internet connectivity. You can use the Minmed Connect app to access and Teleconsult with our doctors even when overseas.

Please note however that no medication delivery services will be available.

What are the operating hours of the service?2020-08-03T13:54:03+08:00

Our Teleconsult operating hours are 9am-9pm daily including Public Holidays.

Who are your doctors?2020-08-03T13:54:49+08:00

Our teleconsultation service is manned by a team of Doctors registered by the Singapore Medical Council.

What happens if the doctor determines that Teleconsultation is not suitable?2020-08-03T13:55:47+08:00

There will be situations where assessment of your condition via teleconsult cannot be achieved safely. Our doctors will advise the necessary cause of action which may include a referral to the nearest A&E department, or to a clinic near you for a face to face consult.

In these cases, the teleconsultation will be aborted and no fees will be charged.

Can I turn off the video feed during a consult?2020-08-03T13:56:17+08:00

Existing Telemedicine guidelines mandate that there should be 2-way video and voice feeds between the physician and the patient. The video feed during a consult should not be turned off.

What happens if I lose connection during the consult?2020-08-03T13:57:07+08:00

Video or voice connections may drop occasionally as they are contingent on connectivity speeds.

In the event that connection is lost transiently during the consult, resulting in loss of voice or video feeds on either party, the app will automatically reconnect once online.

In the event that the call is dropped, please exit and reopen the app. A notification for continuation will reappear and your existing connection with the doctor will be re-established. If you do not receive this notification, please resubmit a request for Teleconsultation.

What if the doctor cannot see or hear me during the consult2020-08-03T13:57:43+08:00

In the event that this problem cannot be overcome, the Teleconsult should be aborted and no fees will be charged. You are advised to visit a clinic for a face to face consultation of your condition.

What happens after the consult ends?2020-08-03T13:58:30+08:00

Your consultation ends when your doctor has explained the provisional diagnosis as well as the treatment plan. The video connection can be ended by either party by pressing the red end call button.

Further to the end of Teleconsultation, your doctor will need time to complete entry of the prescription, as well as prepare any supporting documentation. Our clinic assistants will follow up immediately to review and prepare the prescription, invoices, MCs and/or referrals. When this backend process is complete, you will receive an in-app notification that your consultation summary is ready for your review.

You will be presented with the diagnosis, the prescription as well as the payment invoice. Please pay the invoiced amount via credit card or paypal and select the mode of delivery (delivery to your home, or self pick-up at the nearest Minmed clinic ).

The courier will deliver your medicine upon completion of payment.

How do I obtain my medicine? Delivery or Pickup?2020-08-03T13:59:44+08:00

Medication will be delivered in a one use tamper-proof sealed bag to your address within 4 hours. Delivery fee is waived. Surcharge of $10 applies to delivery for Sentosa & Tuas area.

A 6 digit delivery verification code will be displayed within your app once payment has been completed. Your courier will ask for this verification code upon delivery of medication.

You may also opt to collect your medication at our clinics by selecting the pick-up option during payment.

Medical certificates (MC), referrals, invoices will be sent to you electronically. We will send your MC via DigiMC.

Must I purchase the medication prescribed?2020-08-03T14:00:21+08:00

No, you do not need to purchase the medication prescribed.

However, existing guidelines do not allow for electronic prescription of our medication. You may visit our clinic for a hardcopy of the prescription at no added charge.

Can someone else collect or receive the medication on my behalf?2020-08-03T15:58:35+08:00

Yes, you may. However, for security reasons, our courier will need the 6 digit delivery verification code on your Minmed Connect app in order for medication to be delivered.

Can I change my delivery timing or address?2020-08-03T14:01:24+08:00

Once the delivery courier has been triggered, the delivery timing and location cannot be amended. However, if the parcel cannot be received, the package will be returned to our clinic. You may then choose to pick up the package from our clinic thereafter at no added fee.

I was not home during medication delivery. What can I do?2020-08-03T14:01:50+08:00

If the parcel cannot be received, the package will be returned to our clinic. You may then choose to pick up the package from our clinic thereafter at no added fee.

Where can i obtain a physical copy of the MC/ invoice?2020-08-03T14:02:33+08:00

You can obtain a physical copy of the MC and/or invoice at any of our 8 clinics. This is not chargeable.

What if I need an extension of my medical certificate?2020-08-03T14:03:03+08:00

If you continue to be unwell, further to the expiry of your medical certificate, you should seek a review with our doctors. Whilst the teleconsult service continues to be available, we do advise you to visit our clinics for a face to face consultation if you continue to feel unwell further to the first teleconsult.

Can I use the services as a patient with the CHAS card?2020-08-03T14:04:13+08:00

Teleconsultation for acute ailments is not covered by the CHAS card.

If you are a CHAS card holder and has been under our care for management of chronic conditions such as hypertension and diabetes, interval review via teleconsult using our app is permitted. Our doctors will advise you on eligibility and suitability during the consultation.

Can I use the services through my Corporate Health Panel card? What are the charges like?2020-08-03T15:52:45+08:00

You can use our teleconsult service for selected corporate health panels. Charges will be the same as that you pay at our clinics. Delivery is free. Surcharge of $10 applies to delivery for Sentosa & Tuas area.

How do I make payment? How do I set this up?2020-08-03T15:58:25+08:00

Payment is accepted via credit card or paypal. You can set up your card payment upon registration or under your wallet settings within the Minmed Connect app.

How do I access my past records?2020-08-03T15:58:15+08:00

Your past consultation records are available under the Records section of Minmed Connect app.

Are my records and information secure? Where is it stored?2020-08-03T15:55:47+08:00

Security is paramount as a digital healthcare company. All records are kept secure in compliance with guidelines of the Personal Data Protection Act (PDPA) as well as that of the Ministry of Health (MOH) Private Hospitals and Medical Clinics Act (PHMC).

Records are only accessible to providers involved in your care, as well as for support of internal processing. We also ensure compliance of our practices with the National Telemedicine Guidelines (NTG).

Is the consultation recorded whether in voice or video format?2020-08-03T15:56:16+08:00

Teleconsultation episodes are not recorded in Singapore.

Can i obtain teleconsult services for my company?2020-08-03T15:56:57+08:00

Teleconsultation services are available for corporate clients with services coverage and fees dependent upon your needs. Please email [email protected].

What is Teleconsultation?2020-08-03T13:47:11+08:00

Teleconsult Doctor is the digital arm that complements the healthcare services offered by our chain of 8 clinics.

The scope of services include:

  • General medical consultation
  • Chronic medication replenishment
  • Laboratory and health screening results review
  • Travel medication advice
  • Specialist referrals

Teleconsult Doctor is purposed for management of non-emergent medical issues only. Please approach the nearest clinic or A&E for urgent medical concerns. Should a face to face consultation be warranted, the Teleconsult Doctor session will be cancelled and no charges apply.

How do I prepare for Teleconsultation?2020-07-06T15:45:31+08:00

To derive the best outcome, we would suggest having the following equipment to obtain some vital statistics prior to the consultation:

  • Thermometer – record your current temperature
  • Blood pressure machine – record your blood pressure
  • Weighing scale – record your body weight
  • Torchlight – to better illuminate the throat or other areas of concern
  • Glucometer – record your random blood glucose level (for diabetics)


Where possible, photographs of conditions such as skin rash, infection or open wounds should be uploaded before consultation. Likewise, laboratory results, health screening reports and recent medical reports should be uploaded using the “upload image” button.

Which conditions are suitable for Teleconsultation?2020-07-06T15:46:16+08:00

List of conditions suitable for Teleconsult Doctor (non-exhaustive):

  • Sore throat, cough, runny nose, flu, fever
  • Headache and migraine
  • Diarrhoea, vomiting or constipation
  • Skin rash, cold sores
  • Acne
  • Urinary tract infections
  • Menstrual issues
  • Gastric pain
  • Conjunctivitis with no visual disturbances
  • Muscle ache, heel pain
  • Gout
Which conditions are unsuitable for Teleconsultation?2020-08-03T13:47:42+08:00

Teleconsult Doctor is designed to manage non-emergency medical issues.

List of conditions NOT suitable for Teleconsult Doctor (non-exhaustive):

  • Emergency conditions such as chest pain, deep/bleeding wounds, severe shortness of breath, seizures, severe pain, sudden onset weakness, numbness or slurred speech, suspected fractures
  • Non-minor conditions
  • Dizziness or loss of balance
  • Asthma
  • Abdominal pain with fever
  • Fever longer than 3 days duration
  • Any injuries
  • First diagnosis of chronic disease such as high blood pressure, diabetes, high cholesterol
How do I obtain my MC/invoice?2020-08-03T13:49:50+08:00

Invoices, MCs and Referral letters will be sent within the app electronically. You can visit the records section where documents pertaining to all visits will be held securely for your access.

DigiMC is an initiative by GovTech Singapore. It is an online version of a paper medical certificate (MC) and is accessed via a unique link under the main mc.gov.sg domain.

Minmed uses the DigiMC platform. Following your consultation, we will send a unique link for the MC issued to you in-app. You can choose to forward this link to your employer or relevant parties.

As a computer generated MC, the doctor’s signature is not required. Authenticity of the MC is verified by way of the domain here.

For more information, please visit this link.

What are charges like?2020-08-03T08:32:35+08:00

If you are using our services as your Corporate Panel clinic, you would pay the same amount as you would at our clinic physically. No additional charges apply.

If you are a private pay patient, the consultation cost is $21.40. Medication will be charged separately. No delivery fee will be charged for medication. Surcharge of $10 applies to delivery for Sentosa & Tuas area.

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